The Consumer Protection Act, 2019 promulgates a three-tier quasi-judicial mechanism for redressal of customer disputes particularly district commissions, kingdom commissions and country wide fee. The Act additionally stipulates the pecuniary jurisdiction of every tier of customer fee.
Definition Of Consumer
A customer is described as someone who buys any right or avails a provider for a consideration. It does now no longer encompass someone who obtains a great for resale or a great or provider for business purpose. It covers transactions via all modes together with offline, and on line via digital means, teleshopping, multi-stage advertising or direct selling.
Someone who buys services or products from a keep, eating place or different retail seller. An instance of a purchaser is a person who is going to electronics keep and buys a TV.
Existing Rights Of Consumers In Faridabad
Under the old Consumer Protection Act, the rights of consumers in India include the following:
- Right to Choose: Consumers have the proper to pick from extraordinary services or products at aggressive prices.
- Right to Safety: Consumers have the proper to be included from any dangerous or adulterated products.
- Right to Seek Redressal: Consumers additionally have the proper to record a customer criticism in opposition to the vendor or provider company and are looking for redressal in their grievance.
- Right to be Informed: The purchasers have the proper to get all of the records approximately the elements used, first-class and amount of the product they’re buying.
- Right to be Heard: Consumers have the proper to technique a customer courtroom docket to voice their criticism and be heard equally.
- Right to Consumer Education: Consumer also are entitled to get all of the information in their rights and liabilities of provider vendors or dealers.
New Rights Of Consumers Under Consumer Protection Act, 2019
The new Consumer Protection Act, 2019 has brought numerous matters to amplify the scope of seller’s legal responsibility and boom the safety of purchasers. Under the trendy customer safety legal guidelines, the subsequent rights had been brought similarly to the 6 rights of purchasers in India:
- Right to record a customer criticism anywhere: The new customer safety legal guidelines permit the purchasers to record a customer criticism in any District or State customer courtroom docket. Only the pecuniary jurisdiction of the courtroom docket will count whilst submitting a customer criticism in India.
- Right to get repayment for Product Liability: A customer criticism may be filed through a customer in opposition to a manufacturer/seller/provider company for claiming repayment for any loss or harm precipitated because of any deficiency withinside the product or provider. Consumers have the proper to record a criticism in customer courtroom docket if there’s a production defect, or the products do now no longer agree to the assurance given through the manufacturer/seller/provider company.
- Right to give case thru Video Conferencing: Consumers now have the proper to give their instances earlier than the District Consumer Dispute Redressal Commission thru video conferencing. The alternative is to be had whilst the criticism is filed with the customer courtroom docket via video convention as well.
- Right to record a criticism in opposition to unfair agreement: Consumers also can record a criticism in opposition to dealers or provider vendors concerning any unfair or one-sided agreement that favors dealers or provider vendors and influences the rights of purchasers.
- Right to realize the motive for criticism rejection: Under the brand-new Consumer Protection Act, 2019, the purchasers have the proper to realize the motive for which their criticism is rejected through the fee. The fee additionally has to confess or reject a customer criticism inside 21 days from the date it turned into filed through the customer and cannot reject the criticism without listening to the complainant once.
In case of matter pertaining to New Rights Of Consumers Under Latest Consumer Protection Laws you can contact –
Advocate Anmol Raj Bakshi
Office – 2043/16 Faridabad – 121002, Near Jain Mandir
Also At – Chamber No.272, District & Sessions Court, Faridabad.
Mobile – +91-9873750515, 9811680103
Website – www.bakshiandassociates.com
